Timex Reviews

I tried to order a few watches in Timex.EU. With my accepted creditcard I got the message "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!". I tried with 2 other creditcards, but still the same message.
Contacting customer service didn't work. Phonenumber is not in usage and I never got any replies on my e-mails I've sendet.

Worst customer service ever very rude person behind calls.
For repair they only have one person that dealing with it and when he’s in holiday he takes the watches with him which it’s completely wrong. I m very disappointed in not having a watch FOR holiday as they take longer to repair it as lack of personnel.
AVOI AVOID AVOID AT ALL COST

I received broken watch, reported an issue on second day. They refused to replace as I dont have the box. I bought a watch not the box. They stopped replaying fonemails. Disgusting customer service.

I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist.

On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times.

On this particular date when I went to take the watch off the part of the strap near the top of the watch itself broke on one side.

I waited until today, Monday 6-20 - 22 and I phoned Timex to explain the situation. A gentleman called Migelle (sp) answered in customer service and to cut a long story short after I explained all the above to him, he sent me a 15% email coupon if I bought a Timex watch strap!

Let me get this straight your poor workmanship has failed, and I've got to buy another watch strap. What a spit in the face. If I was Timex I'd have said, "We're so sorry for the trouble and thank you for having faith in our products for so many years. We'll send you out a new watch strap.

I've nothing further to say. I think this company's poor response to a customer who's been with them for almost half a century says it all!

I've owned quite a few Timex watches since the 1970s and I've never had a single problem. I purchased a Timex watch on Wednesday 10-1-20 from a department store. It has the steel wristband which you stretch out and put over your hand when you put the watch on your wrist.

On Saturday 6-18-22, if you do the math having worn the watch 5 days a week for that period of time and not wearing it on the weekends I've probably put this watch on and take it off my wrist a total of about 800 to 840 times.

On this particular date when I went to take the watch off the part of the strap near the top of the watch itself broke on one side.

I waited until today, Monday 6-20 - 22 and I phoned Timex to explain the situation. A gentleman called Migelle (sp) answered in customer service and to cut a long story short after I explained all the above to him, he sent me a 15% email coupon if I bought a Timex watch strap!

Let me get this straight your poor workmanship has failed, and I've got to buy another watch strap. What a spit in the face. If I was Timex I'd have said, "We're so sorry for the trouble and thank you for having faith in our products for so many years. We'll send you out a new watch strap.

I've nothing further to say. I think this company's poor response to a customer who's been with them for almost half a century says it all!

The website doesnt work. Two orders I have tried to palce they charged me and i received a message saying "Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!".

When I tried to contact customer support it doesnt work.

Bad customer Service and watches ARE CHEAP,
NO WORKING customer Service Number, so you cant Gt in Touch Witch them!

avoid!

Perhaps I’ve been unlucky and timex watches are usually great. I purchased a Waterbury yellow faced watch and was pleased with it, bought my husband a decent timed watch, his never worked and returned it and timex repaid with no quibble. My yellow watch stopped working and I thought battery, left it a while and tried to get it working with a new battery but it’s broken 😞so my experience with timex watches hasn’t been great.

I've had my basic digital watch for a few years and I'm quite satisfied with it

I'll keep writing here until my situation is going to change. Thanks to trustpilot to give me this way to talk to TIMEX, but i seriously doubt anyone is reading this.
Simply because there is NO CUSTOMER SERVICE IN EUROPE.
My package is ready since more than one week, just waiting that people "working" for timex in amsterdam give it to dhl. But unfortunately, there are NO ONE WORKING IN AMSTERDAM OFFICE. I tried to call every single day at different hours, but nobody answer.

Be very careful before ordering from timex europe, that's all I Can say.